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Support Services

SUPPORT SERVICES

CRM, Application Development, Data Integration and BI

We make sure you get the best results when and how you want them, straight from our U.S. technology centers. 

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If you don’t want to allocate experienced people to maintenance, the answer is Eagle Creek’s Support Services. We’ll monitor, manage and customize your software support applications so you can focus on your core business.

We’ll configure your production support based on:

  • The service level your users require
  • The capabilities of your internal staff
  • Your roadmap for your software implementation

Application Support and Enhancement:

  • Incident Management
  • Defect Management
  • Service Request Resolutions
  • Ad Hoc development
  • Custom enhancements
  • Data loads

Tier 1 to Tier 4 Support:

  • Ongoing training
  • User and security setup
  • Troubleshooting
  • Workarounds
  • Guided solutions

Application Maintenance:

  • Administration and monitoring
  • Code/ Object migrations
  • Development of patches
  • Performance assessments

 

Click here for more information about our continuous enhancement and support services.

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