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Quintiles is a fully integrated bio and pharmaceutical services provider offering Clinical, Commercial, Consulting and Capital solutions worldwide. With 23,000 employees in 60 countries they have helped develop or commercialize all of the top 30 best-selling drugs. Quintiles is a leading Clinical Research Organization (CRO) serving the pharmaceutical, biotechnology and healthcare industries.


In order to maintain their position as the leading CRO, Quintiles embarked on a project to improve their management of clinical trials. Clinical Trials Management Systems (CTMS) manage the processes and data in clinical research. These systems maintain the planning, performance and reporting functions, along with participant contact information, tracking deadlines and milestones. CRO’s are constantly looking to ensure trials are conducted to the highest levels of excellence, data quality and patient safety. The use of a “Best in Class,” CTMS drives and supports the Biopharma industry helping in the development and marketing of new drugs. 


The Oracle Siebel CTMS is a platform that structures and manages information enabling better organization of day-to-day activities through one source that tracks data across the globe. Siebel CTMS covers functionality across 58 different business process areas, integrated to more than 30 other systems within the organization. It was implemented in 3 phases, spanning a period of 12 months. The Eagle Creek team consisted of 130 people, comprising of both onsite and offsite (but onshore) consultants based at our Eagle Creek’s U.S. Technology Centers. The standard SDLC practices were adapted into the client’s Agile Development process to enable better communication and providing the required speed to market.

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