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Motorola Solutions

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Customer 

Motorola Solutions provides mission-critical communication products and services for enterprise and government customers worldwide. Through leading-edge innovation and communications technology, it is a global leader that enables its customers to be their best in the moments that matter. They also produce advanced data capture devices such as barcode scanners and RFID (radio-frequency identification) products for business.

Challenge 

Motorola was implementing their CRM across the globe into both their sales and marketing organizations. This CRM was to manage all the varieties of customers and partners in the Motorola ecosystem in multiple countries. The system would automate processes in the field, inside sales, partner sales as well as corporate, field and partner marketing groups. Due to its global nature, Motorola needed a partner that could deploy across the world.

Solution 

Eagle Creek's U.S. Onshoring model meant that teams were used on-site and off-site which built and then maintained momentum. As well as handling the CRM deployment and required customizations, Eagle Creek completed the enterprise and data integrations that were needed. We also provided training for the sales and marketing users. Eagle Creek was able to provide the depth and breadth of teams required to work with the Motorola international project team. Executive sponsors recognized Eagle Creek's efforts as critical to the success of this global initiative.

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Motorola Solutions

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