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InComm

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Customer 

InComm is the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products. Its 225,000 partner locations generate billions of dollars in retail sales of prepaid products one billion customers every week. InComm's retail network features most of the premier brands in the big box, grocery, convenience, chain drug, discount, electronics, office supply and other categories. InComm's patented technology solutions, best-in-class category management expertise, and award-winning vendor service produce exceptional results for their retail partners.

Challenge 

InComm is a market leader constrained by the availability and cost of technical resources, primarily those with web and application development skills. In their principle locations, InComm has struggled to find consistent and sustainable workforces, both internally and via staff augmentation. They cannot use offshore teams due to needing greater speed to market, contextual understanding, as well as their obligation to protect their IP and patents amid offshore security concerns.

Solution 

Eagle Creek was engaged to deliver a number of projects including Master Data Project, Digital Delivery, IRIS Internationalization, and IVR Development.

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