Organizations are taking Salesforce beyond departmental SFA. The overriding CRM goal is to create, maintain and deploy accurate, consistent and timely customer information and insight. Thus enabling increased internal efficiencies and effectiveness, and the creation of singular customer and prospect experiences. In the Salesforce world – at an enterprise level – this will involve varying requirements. The consolidation of
multiple instances, a broader CRM footprint, adopting hybrid application models, the integration of other enterprise systems, improved analytics, and a consistent approach to Master Data Management. Eagle Creek is the largest U.S. based onshore provider of CRM optimization services. We support today′s most progressive corporations both domestically and internationally with their CRM initiatives...
The January 2014 issue of midTECH TRENDS...
The January 2014 issue of midTECH TRENDS featured an interview with Ken Behrendt, Founder and President of Eagle Creek Software Services, where he describes how the Company is reinventing the outsourcing model without the quality issues and risk of off-shoring while maintaining competitive pricing.
Ken Behrendt, recommends that companies considering off-shoring should consider the effective rate, including quality and risk, and not just the base rate.
With the tighter IT budgets and increased agility demanded by today’s competitive environment, the effective off-shore rate is much higher than the actual rate. When comparing the effective rate to Eagle Creek’s rate, the Eagle Creek rate would come out on top.
To read the whole interview download the whole interview published in midTECH TRENDS
Ken Behrendt, President of Eagle Creek Software Services...
U.S. companies will bring production, customer service and IT infrastructure back home Reshoring is real — and about to dramatically reshape the U.S. economy. More than one-third of U.S. businesses will move goods and services work back to the United States, in the next 12 months. The Grant Thornton LLP Realities of Reshoring survey of U.S. executives finds that even IT services, one of the first business functions to move offshore, are likely to return within a year.
Executives indicated their companies are ″likely″ or ″very likely″ to bring back the following categories of work: