Eagle Creek Software Services,...
Eagle Creek Software Services, the leader in onshore information technology services, announced today a partnership with the state of South Dakota and city of Vermillion to bring 1,000 jobs to the state.
The rural high-tech jobs will be phased in over the next 3-5 years. A new $10 million technology center to be built in Vermillion, S.D. will house 200 of those jobs.
Through a partnership with the Board of Regents and the University of South Dakota, the newly launched Information Technology Consultant Academy will provide eligible students with a scholarship and a strategic career track to employment as an IT consultant.
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The model of outsourcing IT Services has evolved...
The model of outsourcing IT services has evolved.
To illustrate this advancement,visualize a pendulum.In the 90's the pendulum swung to on site consulting. While this offered a number of benefits - chiefly,control of the quality of services delivered - it was exceedingly costly and not conductive to long term projects.
As a result of 2001 recession,the pendulum swung to the opposite end - offshore.
Offshore offered substantially lower costs but businesses experienced a significant decline in the quality of services.
A decade later, in 2011, business began demanding the best of onsite and offshore. This has led to the pendulum moving to the middle with onshoring, an attractive cost alternative to offshore with all the capabilities of onsite.With onshoring, management locates IT processes within its own country.
U.S. Based Project Centers offer superior performance
U.S.-Based Project Centers offer superior effectiveness over offshore in CRM implementations.
In general, CRM application implementation and management requires a mix of business process, system architects and IT engineers support.
In order to ensure the correct group is present at the right time of each phase of CRM implementation
it is important to be able to quickly scale and rotate resources between onsite and offsite locations.
In addition, for successful projects, CRM resources must be experienced in specific industry, CRM platform and business processes as CRM initiatives are complex, involving multiple organization disciplines and are often times unique to a company or industry.
Organizations are taking Salesforce beyond departmental SFA. The overriding CRM goal is to create, maintain and deploy accurate, consistent and timely customer information and insight. Thus enabling increased internal efficiencies and effectiveness, and the creation of singular customer and prospect experiences. In the Salesforce world – at an enterprise level – this will involve varying requirements. The consolidation of
multiple instances, a broader CRM footprint, adopting hybrid application models, the integration of other enterprise systems, improved analytics, and a consistent approach to Master Data Management. Eagle Creek is the largest U.S. based onshore provider of CRM optimization services. We support today’s most progressive corporations both domestically and internationally with their CRM initiatives…