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Optimizing Salesforce for the Enterprise .....

Optimizing Salesforce for the Enterprise
–“The Tip of the Iceberg”

Organizations are taking Salesforce beyond departmental SFA. The overriding CRM goal is to create, maintain and deploy accurate, consistent and timely customer information and insight. Thus enabling increased internal efficiencies and effectiveness, and the creation of singular customer and prospect experiences. In the Salesforce world – at an enterprise level – this will involve varying requirements. The consolidation of

multiple instances, a broader CRM footprint, adopting hybrid application models, the integration of other enterprise systems, improved analytics, and a consistent approach to Master Data Management. Eagle Creek is the largest U.S. based onshore provider of CRM optimization services. We support today′s most progressive corporations both domestically and internationally with their CRM initiatives...

Eagle Creek Featured in midTECH TRENDS

The January 2014 issue of midTECH TRENDS...

Eagle Creek Featured in midTECH TRENDS

The January 2014 issue of midTECH TRENDS featured an interview with Ken Behrendt, Founder and President of Eagle Creek Software Services, where he describes how the Company is reinventing the outsourcing model without the quality issues and risk of off-shoring while maintaining competitive pricing.

Ken Behrendt, recommends that companies considering off-shoring should consider the effective rate, including quality and risk, and not just the base rate.

With the tighter IT budgets and increased agility demanded by today’s competitive environment, the effective off-shore rate is much higher than the actual rate. When comparing the effective rate to Eagle Creek’s rate, the Eagle Creek rate would come out on top.
To read the whole interview download the whole interview published in midTECH TRENDS

Fox News on Onshoring

Ken Behrendt, President of Eagle Creek Software Services...

Fox News on Onshoring

Ken Behrendt, President of Eagle Creek Software Services, speaks to Fox News about our initiatives with the University of South Dakota to further address the supply side issues in the U.S. IT skills market.

Click the image to view the announcement

Reshoring likely to radically reshape U.S. economy in next year

Reshoring likely to radically reshape U.S. economy in next year

U.S. companies will bring production, customer service and IT infrastructure back home Reshoring is real — and about to dramatically reshape the U.S. economy. More than one-third of U.S. businesses will move goods and services work back to the United States, in the next 12 months. The Grant Thornton LLP Realities of Reshoring survey of U.S. executives finds that even IT services, one of the first business functions to move offshore, are likely to return within a year.

Executives indicated their companies are ″likely″ or ″very likely″ to bring back the following categories of work:

  • IT services, 42% of executives
  • Components/products, 37%
  • Services (e.g., customer services, call centers), 35%
  • Material, 34%
In all, 37% of businesses are likely or very likely to bring goods and services work back to the United States.  More..

Eagle Creek Software Services Expands Senior Management TeamVisa Fraud Settlement Could Impact IT Offshoring Model and CustomersEagle Creek President Quoted in the Wall Street JournalEagle Creek Recognized for Annual Top 5 Article By SearchOracle.comCompany Increases Customer Base by 30%1 in 4 Employers ‘Reshoring’ Jobs in 2014Eagle Creek Partners with Leading Cloud BI Provider – BirstThe U.S. Economy And the top state for business is ....South DakotaEagle Creek Software Services Breaks Ground On Vermillion Technology CenterSeeing the benefits of providing IT consulting services closer to homeBest States For 20-Somethings May Surprise YouNOV 16 2012 "Capital Journal" - Onshore I.T. Delivery Attracts Growing InterestSouth Dakota: Educating for expansionCompanies Look to Home Grow US IT WorkforceEden Prairie Firm a Winner in “In-Sourcing”Expansion of Eagle Creek's Onshore Dakota ModelFEB 27 2013 - CIO - IT Outsourcing Customers Get What They Pay For, Not What They WantSEP 25 2012-Enhancing the Customer ExperienceFEB 21 2013 - Eagle Creek Participates in International Outsourcing Professionals (IAOP) 2013AUG 28 2012-Eagle Creek Achieves Oracle's Siebel CRM Gold Partner SpecializationAUG 16 2012-Eagle Creek Enrolls 51 Employees in its Career Development ProgramAUG 9 2012-Most Popular CRM Customization Equals Deeper IntegrationEagle Creek Reaches 100(th) Employee in Pierre, S.D. Project CenterEagle Creek sees growth in its future : Company's open house at PierreYahoo - 2012 Business of the Year Award - Press ReleaseSee Eagle Creek Recognized in the DBTA’s Market Leader ProfilesEagle Creek Partners with Leading Cloud BI Partner – BirstIDC Insight at Collaborate 2012Outsourcing Declines, Are IT Jobs Coming Back?Eagle Creek Software Services Expands Career Development ProgramEagle Creek Software Services Soars with 28 Percent Increase in Customer BaseContinuous Enhancement Support Initiative Announced for Oracle/Siebel CRM and BI UsersInsight on Best Methods to Outsource IT ConsultingNew Facility in Valley City,NDAre Companies More Powerful Than Countries?Eagle Creek’s Unique Value Add with CRM On DemandBest and Worst Run States in America - An Analysis Of All 50