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Data Integration and BI Support Services

Level 2 and Level 3 support; 24×7 Data Integration and BI integration support; from service desk inquiries, to defect resolution and fixes, to scheduled enhancements, all can be tailored into your current Data Integration and BI support program. Eliminate the day-to-day maintenance, monitoring and management so you can focus on your core business. We’ll customize our data integration and BI support program to the way your business does business.

In addition to executing the initial implementation of software development, we find that Customers also face the challenge of determining how to support and advance the capabilities of the implementation, when constrained by budget, availability of qualified resources and consistency of services.

Eagle Creek is uniquely positioned to offer a comprehensive program of continuous enhancement and support services. Eagle Creek’s Support Services include the following:

Application Support
  • Incident Management
  • Workarounds
  • Service Request resolutions
Application Enhancement
  • Incident Management
  • Workarounds
  • Service Request resolutions
User Support
  • “How to” mentoring and ongoing training
  • User and security setup
  • Service request triage
Application Maintenance
  • Monitoring
  • Administration
  • Development of patches
  • Performance assessments
  • Backup
Customized Support Services

We’ll customize our support program to the way your business does business. Level 2 and Level 3 support from service desk inquiries, to defect resolution and fixes, to scheduled enhancements, all can be tailored into your current support program. Global 24×7 is available if you need it.

All of our support services are out of our U.S. Technology Centers.

Eagle Creek will configure your production support based on:

  • The service level your users require
  • The capabilities of your internal staff
  • Your roadmap for your software implementations