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Application Development Support Services

Support Services

Short on Java, .NET or Drupal resources? You don’t want to allocate experienced people to maintenance, and contractors cost too much money. The answer to your dilemma is Eagle Creek’s continuous enhancement and support services. Eliminate the day-to-day maintenance, monitoring, and management of your software applications so you can focus on your core business. We’ll customize our support program to the way your business does business.

In addition to executing the initial implementation of software development, we find that customers also face the challenge of determining how to support and advance the capabilities of the implementation, when constrained by budget, availability of qualified resources and consistency of services.

Eagle Creek is uniquely positioned to offer a comprehensive program of continuous enhancement and support services. Eagle Creek’s Support Services for application development include the following:

Application Support
  • Incident Management
  • Defect Management
  • Service Request Resolutions
Help Desk Support
  • User and Security Setup
  • Trouble Shooting
  • Workarounds
  • Guided Solutions
  • Ongoing Training
Application Enhancement
  • Ad Hoc Development
  • Custom Enhancements
  • Data Loads
Application Maintenance
  • Administration and Monitoring
  • Code / Object Migrations
  • Development of Patches
  • Performance Assessments
Customized Support Services

We’ll customize our support program to the way your business does business. Level 2 and Level 3 support from service desk inquiries, to defect resolution and fixes, to scheduled enhancements, all can be tailored into your current support program. Global 24×7 is available if you need it.

All of our support services are out of our U.S. Technology Centers.

Eagle Creek will configure your production support based on:

  • The service level your users require
  • The capabilities of your internal staff
  • Your roadmap for your software implementations