The choice of a delivery model and the choice of a Siebel partner are intertwined. What you really want is not a particular delivery model, but rather the best combination of quality and cost, both now and into the future. And that depends on who does the work at least as much as where they do it.

Today, most CRM managers know what they don’t want:

• A service company leading with high-end services
• High rates which they can’t afford
• The risk of an inappropriate delivery model

Likewise, they know what they do want:

• Quality,Experienced Consultants
• Reasonable Rates
• Solutions to difficult problems including delivery alternatives

But in today’s service market it has become difficult to choose a CRM partner. About half the services companies which deployed or assisted in deploying Siebel applications have left the market, been acquired or are no longer in business. Another 25% are in transition to some other service offering or are using CRM as a means to facilitate other business objectives. Overall, there is less to choose from, with few companies offering real depth and breadth of service.

Eagle Creek remains committed to the Oracle/Siebel market. We have over 300 consultants. We have the best selection (and therefore can offer the most appropriate combination) of delivery models. We have the most experience in managing that combination of delivery models in order to deliver the best quality projects, at the most competitive blended rates, while minimizing risk.

Here are some questions to ask . . .

• What is the depth of Siebel experience?
• How focused is the company on Siebel?
• Does the company have a strong history with Siebel?
• What range of delivery models does the company offer (onsite, offsite, offshore) and how does it treat each option?
• What is the company’s consultant turnover rate?
• Does the company guarantee its work?
• What is the company's pricing?