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Project: Implementation
/ Sales Force Automation
Industry/Company:
Technology / Fortune 100 Software Services
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The
Business Story...
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Business Problem:
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The client needed a team of 40
consultants
with diverse Siebel skills for a large, complex CRM project that would migrate over 60,000 field users to SFA
over a 2 1/2 year period.
The client had a very aggressive schedule and didn't have the
internal capacity for the project. They needed an affordable
partner who could 1) provide the levels of expertise required, 2)
quickly scale up and immediately integrate into the
client's in-house team, and 3) commit to a long-term engagement.
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Why Eagle Creek:
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Eagle Creek had the
"resource maturity" that the client required. We could provide the team of 40 needed for the numerous
positions, at the various skill levels required.
We offered
the flexibility and scalability needed, we could work within their
production calendar, and our pricing met their budgetary
requirements.
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Solution:
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This was one of the worlds largest and
most complex CRM engagements. To provide continuity of resources, we
relocated consultants to the client's city for the 2 1/2 year
project.
As the principal development team for this initiative, we provided a
flexible, scalable team of experts that were there for the duration
of the implementation. In addition, we provided 24x7
post-production testing support.
The implementation was completed on time and on budget.
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Relationship:
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Eagle Creek is a valued
partner and provides ongoing support services for the clients
implementations, upgrades and other initiatives.
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The Technology
Story...
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Reason
for Project:
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The client was planning to migrate over 60,000 users in their field sales
to SFA while integrating it with numerous other legacy systems.
They would be managing multiple releases of the migration and needed to build up their team with
a strong, flexible Siebel resource.
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Eagle
Creek's Approach:
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Eagle
Creek provided data and project architects to assist the client's business
team in defining necessary functionality. We then identified data migration and legacy interface needs for the
field sales organizations.
Since several releases were being managed in parallel, Eagle
Creek's team coordinated with the client's internal architecture and development teams
that were working on other CRM development projects. At the
end, we finalized and published interface specifications and functional requirement documents
for the client.
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Result:
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The client's
tight schedule was met within the original budget, enabling them
to meet their release schedule.
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