services > continuous enhancement
support > overview
In addition to
executing the initial implementation of their Oracle CRM/BI
solution, clients also face the challenge of determining how to
support and advance the capabilities of the implementation when
constrained by budget, availability of qualified resources and
consistency of services.Eagle Creek is uniquely positioned to
offer a comprehensive program of Continuous Enhancement and
Support (CES). Eagle Creek’s CES services include the
following.
Continuous
Enhancement and Support (CES)
In
addition to executing the initial implementation of their
Oracle CRM/BI solution, clients also face the challenge of
determining how to support and advance the capabilities of the
implementation when constrained by budget, availability of
qualified resources and consistency of services.Eagle Creek is
uniquely positioned to offer a comprehensive program of
Continuous Enhancement and Support (CES). Eagle Creek’s
CES services include the following.
User
Support
- “How
to” mentoring and ongoing training
- User
and security setup
- Service
request triage
Application
Support
- Incident
Management
- Workarounds
- Service
Request resolutions
Application
Enhancement
- Ad Hoc
development
- Custom
enhancements
- Data
loads
Application
Maintenance
- Monitoring
- Administration
- Development
of patches
- Performance
assessments
- Backup
Eagle
Creek approaches all CES activities based on the concept of
“managing to 120% productivity”. This ensures
that any resource assigned to CES is always providing maximum
value. During times when a CES resource is not working on
support or maintenance issues, the dedicated consultant will be
working on application enhancement requests.
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