Go back to . . .	Delivery Choice Considerations
	Delivery Model  /  Choosing a Delivery Model  /  Needs Analysis

Onsite Delivery

Benefits

• Maximum project control 

• Unlimited direct contact with your staff and facilities

• Can generally respond quickly to an increase or decrease in project demands

Considerations

• Highest price

• Highest overhead

• Least cost effective solution for post production support, continuous enhancements or maintenance 

Optimal When

• Project or position requires close communication with your own team.

• Project positions are highly dependent on the physical environment.

• Project or positions are short-term.

• Maximum project responsiveness or face-to-face contact with end user is required.

Benefits

• Cost – up to 50% lower than comparable onsite resources

• Proximity to onsite team — just 1 or 2 time zones away; easy to inspect

• US Based

• Team stability — best solution for long-term projects that require continuity, continuous support and enhancement

• Flexibility — offsite can go onsite or onsite can go offsite. 

• Knowledge transfer — easiest model to transfer customer knowledge, because of higher team stability due to lower cost pressures than onsite.

Considerations

• Less conducive to short-term engagements (two months or less)

• Unlikely to duplicate complete onsite technical environment

• Lower  project responsiveness than onsite — requires higher level of project planning 

Optimal When

• Total Cost of Ownership needs to be reduced or Return on Investment needs to be accelerated.

• Project or project support is planned to be longer term

• Company is adopting or has in place a “non-onsite” program.

• Company needs to maintain control of project but realize cost savings.

• Company is not going to internally staff bulk of CRM positions.

• Offshore isn’t feasible because of security or foreign outsourcing considerations.

• Project has potential of unknowns and there is a requirement to “bank some hours”.

Benefits

• Potentially lowest cost if managed correctly

• Most cost effective for mature application environment

• Pre-determined methodology

Considerations

• Fit – most Siebel environments and/or applications are not mature enough.

• Non US based

• Cultural differences 

• Communication concerns

• Accessibility to offshore team

• High project team turnover

• Potential security issues

• Adaptation to offshore methodology

• Your organization has significant offshore experience and the management with that experience can assist with CRM applications.

• Organization can make a 2-3 year commitment on strategy, resource levels, etc